Support and maintenance after handover.
The team that builds it supports it.
Every Golfhub installation is handed over with a signed acceptance record, trained staff and a 12-month warranty on parts and labour. Our simulators come from manufacturers in Korea, the United States and Europe, and Golfhub handles every warranty claim with them, so you deal with one local team rather than an overseas supplier. After the warranty, an optional annual maintenance contract keeps the bay calibrated and running.
12-month warranty
Parts and labour on all supplied equipment from the date of commissioning, backed by the manufacturer's warranty, with simulator software licences included for the term.
Remote support
Telephone, WhatsApp and remote support during business hours, from the people who built the bay.
Onsite within 3 working days
When a fault needs a technician, we are on site within 3 working days.
Handover, warranty, maintenance.
Trained from day one
- Delivery, assembly, calibration, functional testing and commissioning.
- Handover with a signed acceptance record.
- An onsite session for your staff: daily start-up and shut-down, game and mode selection, routine cleaning and first-line troubleshooting.
- A quick reference guide left on site.
The first 12 months
- Parts and labour on all supplied equipment.
- Simulator software licences included.
- Remote and telephone support during business hours.
- Onsite response within 3 working days.
After the warranty
- An optional annual maintenance contract, available once the warranty ends.
- Two scheduled service visits a year.
- Quoted separately, on request.
In writing, from day one.
- Parts and labour on all supplied equipment
- Manufacturer warranty claims handled by Golfhub, for equipment from Korea, the United States and Europe
- Simulator software licences for the warranty term
- Fault diagnosis, and repair or replacement of defective parts
- Remote and telephone support during business hours
- Onsite response within 3 working days
Something not right with a bay?
Call or WhatsApp
Reach the support team on +60 19-220 0501 during business hours.
Email the details
Write to info@golfhub.my with your site, the bay and what you are seeing. A photo or short video helps.
Remote first, then onsite
We diagnose remotely where we can, and send a technician when the fault needs one.
Let's scope your project.
Tell us your space, your people and your timeline. We'll return a specification and investment proposal for the simulator, programme or fitting studio that fits.